The Nemeths accepted United Airlines terms, which are the industry standard: A $150 change fee plus

The day before our departure, our friend s daughter called to tell us her father had unexpectedly been taken to the hospital, budget rent a car miami she says. Obviously, budget rent a car miami we needed to postpone our trip which we did, initially. But sadly, our host died at 1 a.m. on the day we were to leave.
The Nemeths accepted United Airlines terms, which are the industry standard: A $150 change budget rent a car miami fee plus any fare differential, to be used within a year of the initial booking date. United even agreed to waive the change fee because of the medical emergency.
We called again and were told we should re-submit the request with all supporting documentation, which we did. We waited again, but nothing. So we called again, and were told we had to re-submit everything again. Which we did.
I m moving this into the case dismissed file, but I m not happy about it. United Airlines has several inquiries from me that are have as much merit as Nemeth s, and it hasn t bothered responding to them. I m left with the impression that it simply doesn t care.
I can understand the airline industry s reasons for having these strict nonrefundability rules, but if it s going to bend them, then it should at least stick to its promises. But absent any documentation that an airline would make an exception to its rules, budget rent a car miami there s very little anyone can do.
For example, the Airport Passenger Facility Fee (typically $4.50) and the  (TSA) Security Fee $2.50 is charged PER ENPLANEMENT. budget rent a car miami If you never enplaned (departed) then there should be no charge. Same for US immigration, customs, APHIS fees, etc.
UA can give away vouchers as hush money when people come to Elliott to complain. That s how they can go around the implementing the rules equally. But to outright budget rent a car miami say we will EXCUSE THIS ONE from the rules is verbotten.
I specialize in International Air travel. I sell tickets of the 5-Star rated Airlines day in, day out. The 5-Star year-to-year mainstays are Singapore (SQ), Cathay Pacific (CX), Asiana (OZ) and Qatar (QR) airlines. If you still don t like these airlines, perhaps you should consider buying your own jet or chartering one.
That said, all of the four 5-star airlines offer DISCOUNTED budget rent a car miami fares to their destinations. If you look at the RULES for these discounted fares, they are also most NON-REFUNDABLE budget rent a car miami or REFUNDABLE WITH A SUBSTANTIAL PENALTY FEE. All of them are NON-TRANSFERABLE. In other words, even the world s best airlines have strict rules that most people can whine about.
Hertz and National get complaints, too, maybe not to this site like Enterprise does.  Many of the high end hotels have issues and I have given two of my own with 5 star properties.  It could be that guests who have issues/problems with those hotels know have to go about getting their problem resolved and don t have the same foot stomping, I want something for my problem need to write to an ombudsman?
It s a cruel world.  If you can t afford to lose the money you pay for a trip, then book tickets that you can change without a fee.  The penalty to rebook tix you ve already paid for is annoying, but that s how the seller budget rent a car miami wants it and you re agreeing to it when you buy the ticket.  People don t like it, but it s pretty simple stuff.
Here;s a good heads up:  United Customer service doesn t seem to read or comprehend letters that are sent to them.  There is no sense explaining something to them.  They will pick one key word or phrase out of your letter, even if it isn t the key point, and respond with a form letter.
They might as well not even use people to craft the response, it often has little or no bearing upon what  you ve talked budget rent a car miami about.  Follow up letters are often ignored, even if you take pains to explain it to them.
What s your problem? If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an email and I'll investigate. (I can't promise a fix, but I take every request seriously.) If you want to connect with other consumers, why not sign up for my free weekly newsletter , RSS feed or free daily email updates ?
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