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CHICAGO (CBS) United Airlines' reservation computers are functioning again, and service is back to normal at O'Hare International Airport, following a three-hour, worldwide reservations computer outage that created chaos for passengers.
From 2 p.m. until 5 p.m. Tuesday, customer service representatives travel agents in thailand were on their own, writing tickets travel agents in thailand by hand as lines in Terminal 1 grew to lengths as bad as any at O'Hare on Thanksgiving Eve, traditionally travel agents in thailand its busiest day of the year. But the agents' computers began to flicker to life shortly after 5 p.m., at kiosks travel agents in thailand about 5:15 p.m., and minutes later at United's mobile site.
"I'm probably not getting home tonight," said David, who missed a flight to Bowling Green, Ky., after finishing a training course. "I've been here since Saturday and I'm definitely missing my family."
United has struggled with reservations computer problems on and off since March, when it combined its reservations systems with those it inherited in its merger with Continental Airlines. The airline said it would rebook any passenger who missed a flight at no charge.
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